Shipping Policy
What is the delivery time?
We offer free shipping across the United Kingdom!
Average transit times:
- 15 to 20 days within the United Kingdom
We are committed to providing the best shipping experience possible, constantly seeking ways to expedite deliveries. However, there are circumstances beyond our control, such as natural disasters, holidays, adverse weather conditions, and unforeseen events, that may result in shipping delays. Although most packages arrive within the estimated timeframe, occasional delays and issues with our carriers can occur.
While we do not guarantee exact delivery dates, we take full responsibility for investigating any delays or issues and will work diligently to minimize any inconvenience caused. Your satisfaction is our priority.
I just placed an order, when will it be shipped?
Please allow 24 to 48 hours for your order to be processed and shipped.
Will I receive a tracking number?
We provide tracking for every order. The tracking number will be available once the product has been dispatched. You will receive a confirmation email 24 to 48 hours after placing your order. Track the status of your order on our website [here] or for more detailed tracking information [here].
Can I cancel my order or edit my shipping address?
Yes, you can, but there is a small window of opportunity of 6 hours to cancel or adjust an order before dispatch. To request cancellation, please email support@catitudecharm.com, including all order information such as number, full name, and email. Beyond these conditions, we will not be able to accommodate your request.
For any other queries, please contact us via email or the contact form here.
We offer free shipping across the United Kingdom!
Average transit times:
- 15 to 20 days within the United Kingdom
We are committed to providing the best shipping experience possible, constantly seeking ways to expedite deliveries. However, there are circumstances beyond our control, such as natural disasters, holidays, adverse weather conditions, and unforeseen events, that may result in shipping delays. Although most packages arrive within the estimated timeframe, occasional delays and issues with our carriers can occur.
While we do not guarantee exact delivery dates, we take full responsibility for investigating any delays or issues and will work diligently to minimize any inconvenience caused. Your satisfaction is our priority.
I just placed an order, when will it be shipped?
Please allow 24 to 48 hours for your order to be processed and shipped.
Will I receive a tracking number?
We provide tracking for every order. The tracking number will be available once the product has been dispatched. You will receive a confirmation email 24 to 48 hours after placing your order. Track the status of your order on our website [here] or for more detailed tracking information [here].
Can I cancel my order or edit my shipping address?
Yes, you can, but there is a small window of opportunity of 6 hours to cancel or adjust an order before dispatch. To request cancellation, please email support@catitudecharm.com, including all order information such as number, full name, and email. Beyond these conditions, we will not be able to accommodate your request.
For any other queries, please contact us via email or the contact form here.