Refund and Exchange Policy

Dear Customer,

We continuously improve our Customer Support based on the suggestions you provide. Below are the key points of our Customer Service Policy:

Condition of Your Item:

If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us an image of your product. Our Quality team will review the issue and may send you a replacement. To be eligible for a new shipment of the product, your item must be unused and in the same condition as when you received it, including the original packaging.

Cancellation Policy:

If you wish to cancel or change something in your order, please contact us within 24 hours of placing the order: support@catitudecharm.com. We cannot process cancellation requests after 24 hours as the package will have already been shipped. We process orders quickly to ensure prompt delivery. However, once processed in our warehouse, we cannot make changes.

Refund Policy:

If the product you received is damaged, different from what was ordered, or has delivery issues, let us know! Please email support@catitudecharm.com. We will review each case individually and inform you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a specified timeframe.

In Case of Delayed or Missing Refunds (if applicable):

If you haven’t received a refund yet, check your bank account again and contact your credit card issuer. It may take some time for the refund to be officially posted. If you have followed these steps and still haven’t received the refund, please contact us at support@catitudecharm.com.

Customer Support:

Our contact details are:


SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase from our store, we collect the personal information you provide during the purchasing and sales process, such as your name, address, and email. When you browse our store, we automatically receive your computer’s IP address to obtain information about your browser and operating system.

SECTION 2 - CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to the collection and use of this information for that specific purpose only. If we request personal information for a secondary reason, we will either ask for your explicit consent or provide you with the opportunity to decline.

How can I withdraw my consent?

If you change your mind after giving your consent, you may withdraw it for us to contact, collect, or use your information at any time by contacting us at support@catitudecharm.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 5 - THIRD-PARTY SERVICES

Third-party service providers we use will collect, use, and disclose your information only to the extent necessary to perform the services they provide to us. We recommend reviewing the privacy policies of these providers to understand how they handle your personal information.

When you engage in a transaction involving third-party service providers, your information may be subject to the laws of the jurisdiction in which the service provider is located.

When you leave our site or are redirected to a third-party site or application, you are no longer governed by this Privacy Policy or our site's Terms of Service.

Links:

By clicking on links in our store, you may be redirected away from our site. We are not responsible for the privacy practices of other sites.

SECTION 6 - SECURITY

We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorised access, disclosure, alteration, or destruction.

Your credit card information will be encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence or that you have given us consent to allow your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the site. Material changes will be notified to ensure you are aware of the information collected, used, and disclosed.

If our store is acquired or merged with another company, your information may be transferred to the new owners to continue selling products to you.

QUESTIONS AND CONTACT INFORMATION

To access, correct, amend, or delete personal information, file a complaint, or obtain more information, please contact our Privacy Compliance Officer at support@catitudecharm.com.